Who we are
PixelMuse Studio is a web design studio based in British Columbia, Canada, that works with clients around the world. The person in charge of protecting personal information is Valentina Zozulina, the owner of PixelMuse Studio. You can reach them at hello@pixelmusestudio.com for any question or request about your data.
What we collect, and why
- When you contact us. The contact form sends your message to our inbox and client records through our automation service. We receive only what you choose to send: usually your name, email, website address, what you need and your message. We use it to reply, prepare a plan and price for you and, if you become a client, to deliver your project.
- When you buy a video guide. The order form sends your name, email, the guide you picked, the guide language, what your website runs on today and, if you add it, your phone number. We use it to process your order, send your receipt and give you access to the course. Card payments are handled by Stripe: your card details go straight to Stripe and never reach us.
- Course access. The video lessons are hosted on TrainerCentral (by Zoho). To give you access we share your name and email with it, and it records which lessons you have watched.
- News about new guides. Only if you tick the box in the order form. Every email has a one-click unsubscribe link.
- Spam protection. Our forms use Cloudflare Turnstile, which checks that a person, not a bot, is sending the form.
- Your language and currency. The language and currency you pick are kept in your own browser only and never sent to us. Your currency is remembered between visits only if you allow it in the cookie notice.
- Technical data. Our host, Cloudflare, processes basic request data (such as IP address and browser type) to deliver the site and protect it from attacks. We don’t use it to identify you.
- Clients. If we work together, we also keep project details, invoices and the accounts you share with us, only for as long as the work and the law require.
What we don’t do
- No advertising, tracking or profiling cookies. A short notice lets you choose whether we remember your currency between visits; details are in our Cookie Policy.
- No selling, renting or sharing your information for marketing.
- No third-party font or tracking requests: fonts are served from our own site.
If we ever add analytics, we’ll use a cookie-free, privacy-focused tool and update this page first.
Who else handles it
We rely on a few service providers: Cloudflare (hosting, security and spam protection), our automation service (to process form messages), Zoho CRM (to keep client requests and orders), TrainerCentral by Zoho (to host the video guides), Stripe (card payments), our email provider (to receive and answer messages) and, for clients, the payment service used to pay invoices. Some of these providers may store data outside your country, including in the United States. We choose providers with strong security and only share what each one needs.
How long we keep it
Inquiries that don’t turn into a project are deleted within 24 months. Client records and guide purchases are kept for as long as Canadian tax law requires (generally six years), then deleted. Course access ends when your access period does; you can ask us to delete your course account sooner.
Your rights
You can ask us at any time to:
- see the personal information we hold about you;
- correct it if it’s wrong or incomplete;
- withdraw your consent or have it deleted, unless the law requires us to keep it.
Email hello@pixelmusestudio.com. We reply within 30 days. If you’re not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia, the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada or, if you live in the EU or UK, your local data protection authority.
Security incidents
If a breach ever puts your information at risk of serious harm, we’ll tell you and the relevant privacy authority without delay, as the law requires.
Changes
We’ll update this page if anything changes and show the new date at the top.