Who we are
PixelMuse Studio is a web studio in Maple Ridge, British Columbia, Canada. In these terms “we” means PixelMuse Studio and “you” means anyone who visits this site or works with us. Questions: hello@pixelmusestudio.com.
Using this site
- The content here is general information about our services. We keep it accurate, but it can change without notice.
- Please use the forms only for real requests. Don’t send spam, harmful code or someone else’s personal information without their permission.
- The texts, design and images on this site belong to PixelMuse Studio or to our clients, and are shown with their permission. Please don’t copy them for your own use.
- Links to other sites (for example, client websites or payment pages) are there for convenience. Those sites have their own terms.
Quotes and prices
- Prices on this site are starting prices in Canadian dollars. Before any work starts, you get a written quote with the scope, price and timeline. The quote is what we both agree to.
- Prices shown in other currencies are a guide only; you are invoiced in the currency stated in your quote.
- When and how to pay is set out in your quote or invoice.
- Work outside the agreed scope is quoted first and starts only after you say yes.
Support and changes
- Changes and support are billed at CA$45 per hour, only for the time actually spent, with no subscription.
- Urgent work you ask us to do after 6 pm, on weekends or on statutory holidays is billed at double rate (CA$90 per hour). We always confirm before starting.
Your part
- You provide texts, photos, logins and approvals on time, and confirm you have the right to use the materials you send us.
- You check the finished work and tell us about any issues within the revision rounds included in your quote.
Ownership
- Once the project is paid in full, the website made for you, its content and its accounts are yours.
- Domains, hosting and other services are set up in your name wherever possible. Their own fees and terms apply.
- We may show finished work in our portfolio, unless you ask us not to.
Ending a project
Either of us can end a project by email. You pay for the work done up to that point, and we hand over everything completed so far.
Video guides
Buying a video guide is covered by its own Terms of Sale, including access, licence and refunds.
Liability
We do careful, tested work, but we can’t guarantee that third-party services (hosting, domains, payment providers, booking or email tools) will always be available. As far as the law allows, our total liability for any project is limited to the amount you paid us for it, and we are not liable for indirect losses such as lost profits. Nothing here limits rights you have under consumer protection law.
Privacy and cookies
How we handle personal information is explained in our Privacy Policy and Cookie Policy.
Law and changes
These terms are governed by the laws of British Columbia and of Canada. If we update them, we’ll change the date at the top of this page; projects already agreed keep the terms of their quote.